FAQs for Sellers

Learn how we connect genuine suppliers with serious global buyers.

Our FAQs cover refinery allocations, mandates, compliance procedures, and incoterms for EN590, crude oil, LNG, and other commodities. We focus on verifying mandates and trade legitimacy, ensuring every deal is compliant and secure. Learn how Auctora helps sellers streamline the process and engage with trustworthy buyers globally.

Guidance for Sellers & Title Holders

  • What type of sellers does Auctora Trade Group work with?

    We work exclusively with verified refinery allocations, title holders, and properly mandated sellers. 


    Our focus is on suppliers who can demonstrate clear performance capability, refinery links, and the ability to transact under Incoterms 2020. 

    We do not engage with speculative offers or long broker chains.

  • How does Auctora verify sellers and mandates?

    Through our Market Intelligence & Advisory process, we perform due diligence on every seller. 

    This includes checking:

    • Corporate registrations and licensing.
    • Proof of allocation or refinery contracts.
    • Mandate or intermediary agreements.
    • Previous trade history and credibility checks.
    • This ensures that sellers we represent are fully aligned with international compliance standards.

  • What documentation should a seller or mandate provide?

    At minimum, we request:


    Company registration and licence documents.

    • Refinery allocation letters or proof of title.
    • Mandate or authority letters (where applicable).
    • Product specifications issued by the refinery.
    • Export licences or equivalent approvals for shipment.
    • This documentation helps us validate performance and ensures credibility with serious buyers.

  • How do you protect genuine sellers from fake buyers?

    Just as we filter sellers, we apply the same rigor to buyers. 

    We only connect sellers with institutional buyers, corporates, and high-net-worth clients who can demonstrate financial capacity. 

    Buyers are screened through KYC checks, banking capacity verification, and readiness to issue instruments. This means sellers don’t waste time with paper buyers.

  • Do you require sellers to pay any fees to work with Auctora?

    No. We do not charge upfront fees to sellers for representation. Our compensation is structured through success-based commissions, fully disclosed in NCNDA/IMFPA agreements signed by all parties. 

    Our role is to create a transparent, secure environment for both buyer and seller.

  • What trade procedures does Auctora work with?

    We work strictly within Incoterms 2020. Standard transactions include:


    • CIF (Cost, Insurance, Freight) – with PPOP before instruments and no upfront deposits.
    • FOB (Free on Board) – with clear vessel nomination and inspection at port.
    • TTT (Tank-to-Tank) / TTV (Tank-to-Vessel) – where storage and logistics are verified.
    • We do not work with procedures that demand cash deposits, fiduciary accounts, or non-compliant pre-payments.

  • Can Auctora help sellers find buyers for multiple products?

    Yes. 

    Our network spans energy (EN590, crude, LNG, LPG, BLCO, Bonga, Jet A1), metals (gold, copper cathodes), and agriculture (wheat, corn, sugar). 


    If you have verified supply across these sectors, we can position your offers with buyers who are active in those markets.

  • How do you handle mandates and long broker chains?

    We respect genuine mandates who hold valid authority from a refinery or title holder. 


    However, we avoid long broker chains and speculative offers. Sellers with clean mandates and direct performance capability are prioritised, as this ensures efficiency and credibility.

  • What can sellers expect when working with Auctora?

    • Serious buyers only – no time wasted on paper requests.
    • Professional representation – your offer positioned clearly and credibly.
    • Compliance support – ensuring procedures meet Incoterms 2020 standards.
    • Confidentiality – NDAs and NCNDAs signed where appropriate.

  • Why should a seller work with Auctora Trade Group?

    Because we act as more than brokers. 

    We are a licensed UAE-based consultancy and brokerage, committed to trust, precision, and performance. 

    • Sellers benefit from:
    • Access to verified international buyers.
    • Structured deals that protect both sides.
    • A reputation for rejecting non-compliant procedures and fraudulent offers.
    • Professional, long-term relationship building.

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